Terms of Service

These terms govern your use of the Aucava website and the Aucava platform. Aucava is a trading name of Sip Champagnes Ltd, a company registered in England and Wales (company number 12664906, VAT number 350413635). “Aucava”, “we” and “us” refer to Sip Champagnes Ltd.

By visiting aucava.ai or using the Aucava platform you agree to these terms. If you are entering into these terms on behalf of a company, you confirm you have authority to do so.

1. The service

Aucava provides an AI execution layer for wholesale distribution, delivered primarily as a Slack application with native integrations to customer ERP, CRM and messaging systems. The specific services and scope are set out in a written Order Form or Statement of Work agreed between us and the Customer.

2. Customer obligations

• You will provide accurate information and lawful access to the systems Aucava is asked to integrate with.
• You are responsible for the actions your authorised users take within Slack (or any other console we provide), including approvals, overrides and rule configuration.
• You will not use the service to process unlawful content, to infringe third-party rights, or to attempt to reverse-engineer, probe or disrupt the platform.

3. Human-in-the-loop and AI output

Aucava's agents operate under guardrails configured with the Customer. Low-risk actions may execute autonomously; actions touching price, credit or customer trust require approval from a named human via Slack. The Customer acknowledges that AI-generated outputs may contain errors and agrees to operate the approval thresholds appropriate to its risk appetite. Aucava is not liable for the business consequences of actions approved by a Customer's authorised user.

4. Fees and payment

Fees are as set out in the Order Form, denominated in GBP, and exclusive of VAT. Unless otherwise agreed, invoices are issued monthly in advance and are payable within 30 days. Late payment may result in interest under the Late Payment of Commercial Debts (Interest) Act 1998 and suspension of service.

5. Pilot and cancellation

Customers are offered a 30-day risk-free pilot as described in the Order Form. If, at the end of the pilot, the agreed measurable outcome has not been met, the Customer may cancel without further charge. After the pilot, standard subscription terms apply as set out in the Order Form.

6. Intellectual property

The Aucava platform, its underlying software, and all documentation are and remain the property of Sip Champagnes Ltd. The Customer retains ownership of its own data (“Customer Data”). The Customer grants Aucava a limited, non-exclusive licence to process Customer Data solely for the purpose of providing the service.

7. Data protection

Processing of personal data is governed by our Privacy Policy and, where required, a Data Processing Agreement signed alongside the Order Form. Aucava does not use Customer Data to train foundation models.

8. Service levels and availability

Aucava targets 99.5% monthly availability for the Starter and Growth plans and 99.9% for the Scale plan, measured and reported monthly. Scheduled maintenance is communicated in advance and does not count against availability. Service credits, where applicable, are the Customer's sole and exclusive remedy for availability shortfalls.

9. Confidentiality

Each party will keep the other's confidential information confidential and use it only for the purpose of performing these terms. This obligation survives termination for a period of three years.

10. Warranties and disclaimers

Aucava warrants that it will provide the service with reasonable skill and care. Except as expressly stated in these terms, the service is provided “as is”. To the fullest extent permitted by law, all other warranties, whether express or implied, are excluded.

11. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under English law.

Subject to that, Aucava's aggregate liability to the Customer for any claim arising out of or in connection with these terms is limited to the fees paid by the Customer to Aucava in the twelve (12) months immediately preceding the event giving rise to the claim. Neither party is liable for indirect, consequential, or loss-of-profits damages.

12. Termination

Either party may terminate for material breach not remedied within 30 days of written notice, or on the other party's insolvency. On termination, the Customer's access to the platform ceases and Customer Data is deleted or returned in accordance with our Privacy Policy and any DPA in place.

13. Governing law

These terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

Sip Champagnes Ltd (trading as Aucava)
Company registered in England & Wales no. 12664906
VAT no. 350413635
Email: hello@aucava.ai